Where the right work gets done by the right person.
Custom-Matched Support, Built Around How You Work.
We don’t assign whoever’s available. We identify the right specialist for your actual needs, whether that’s strategic admin, client experience, email marketing, or a role more specific to how your business operates.
No Retainers | No Added Headcount | No Minimum Commitments
For business leaders who want premium virtual support without the overhead of hiring, the rigidity of agencies, or the uncertainty of marketplaces.
A Direct-Hire Experience, Backed by a Fully Managed Infrastructure.
A Direct-Hire Experience, Backed by a Fully Managed Infrastructure.
We’re not a staffing agency or a marketplace. We identify the right specialist for your needs and manage the entire engagement—from onboarding to payment and reporting. You review our top custom-picks and interview one or all of them before committing. Then you work directly with your specialist, with full accountability built in. No payment unless you’ve found your fit.
The difference isn’t just what we offer. It’s how we built it.
What Most Virtual Support Options Get Wrong
After working with hundreds of virtual professionals over nearly a decade, we’ve seen the same four failures:
Traditional virtual support models weren’t built for corporate leaders or established business owners. We built a better one.
Not sure which virtual support option to choose? Read this Virtual Support Decision Guide.
Traditional VA Agencies vs. Imperative Concierge
Most agencies operate on an outdated model. We built something better.
| Feature | Traditional VA Agencies | Imperative Concierge Services |
|---|---|---|
| Matching Process | Assign whoever’s available from a roster | Custom-match fractional specialists to your specific needs |
| Expertise Level | Generalists who do a little of everything | Deep expertise in one or two functional areas |
| Pricing Model | Rigid monthly retainers w/ minimum commitments | Flexible 60-day hour blocks with no monthly quotas |
| Working Style | Task executors who wait for instructions | Strategic partners who operate with autonomy |
| Ongoing Support | You manage the relationship alone | Concierge-level support throughout the engagement |
| Risk | Pay upfront regardless of fit | Zero-risk matching: only pay if it’s the right fit |
← Scroll to compare →
How Imperative Concierge Works
You’re busy enough, so allow us to handle most of the heavy lifting with our efficient matching process.
We reduce the time it takes to hire high-quality virtual professionals and eliminate the risk of a bad match.
What Clients Are Saying
I love working with Imperative Concierge Services! This is my first time hiring for virtual help and the processes and tracking systems in place makes it SO much easier for budding entrepreneurs like myself. I also am learning how to hire and work with different personalities, so I also LOVE that I get to work with different assistants to get used to having help. I’m still using the services as I transition to finding my own personal/tech assistant. Tiffany is GREAT! I recommend her for high-level entrepreneurs that are new to hiring a virtual assistant and want to work with someone who works quickly and responds in a timely manner.
I love my VA’s and have doubled my business because of them, reduced my stress and have created better life balance. I love that we are three hours apart, because when I hit the desk in AM on the west coast, the tasks are done.
From the start, Imperative Concierge Services was great at finding the right candidates that potentially matched our needs. When we selected the candidates, the transition was seamless. I am more than pleased with our virtual assistants. They are eager, hard-working, and reliable. To our company, they are not virtual, but an extension of The Leadership Program. They have buy-in and contribute to our mission daily and long term.
Meet Our Founder
Why I Built a Better Model
My background in healthcare quality improvement taught me that efficiency isn’t about doing more tasks—it’s about having the right person in the right role.
Since founding Imperative Concierge in 2015, I’ve placed hundreds of virtual professionals and identified exactly why most VA relationships fail: the traditional model assigns generalists from rosters with rigid retainers and zero accountability for fit.
I built something different. A custom-matching process that prioritizes expertise, autonomy, and flexibility. No rosters. No retainers. No risk.
The result? A Managed Virtual Support Model that actually works the way you need it to.
— Jessica Thomas, Founder
Chief Delegation Officer
Meet Our Founder
Why I Built a Better Model
My background in healthcare quality improvement taught me that efficiency isn’t about doing more tasks—it’s about having the right person in the right role.
Since founding Imperative Concierge in 2015, I’ve placed hundreds of virtual professionals and identified exactly why most VA relationships fail: the traditional model assigns generalists from rosters with rigid retainers and zero accountability for fit.
I built something different. A custom-matching process that prioritizes expertise, autonomy, and flexibility. No rosters. No retainers. No risk.
The result? Virtual support that actually works the way you need it to.
— Jessica Thomas, Founder
Chief Delegation Officer
Examples of What You Can Delegate
- Complex calendar management and executive scheduling
- Executive correspondence and communication management
- Process documentation and standard operating procedures
- Vendor coordination and relationship management
- Project tracking and business operations support
Click here to learn more about our Strategic Administrative Services
- Client onboarding systems and workflows
- Ongoing relationship management and touchpoint coordination
- Service delivery coordination and quality assurance
- Feedback loops and satisfaction monitoring
- Retention initiatives and white-glove support experiences
Click here to learn more about our Client Management Services
- Campaign development and strategic planning
- List segmentation and audience targeting
- Automation sequences and funnel setup
- Performance analytics and optimization
- Newsletter management and content coordination
- Strategic content planning and editorial calendars
- Community management and engagement
- Brand voice consistency across platforms
- Engagement analytics and performance tracking
- Platform-specific strategy and DM management
- CRM implementation and optimization
- Automation setup and workflow design
- Integration management across your tech stack
- Process systemization and efficiency improvements
- Technical troubleshooting and vendor coordination
A specialist could also be someone who has broad experience in an industry.
We recognize that having support that understands your world makes a huge difference. Specialists with backgrounds in your industry (e.g., interior design, wedding and event planning, real estate, nonprofit management, professional services) can hit the ground running.
They likely know your client communication standards, project management workflows, industry-specific tools, jargon, and context. This allows them to handle tasks without constant clarification.
Explore some examples of industry-experienced virtual support work:
- Interior Designers
- Wedding and Event Coordinators
- Nonprofit Organizations
- Leverage call answering services for home service providers
The Investment and Next Steps.Getting Started.
Ready to Find Your Match?
We offer flexible time blocks with no monthly retainers and no minimum commitments. Hours are valid for 60 days, giving you complete control over when and how you use your support.
Not sure where to start? Download our Strategic Virtual Support Playbook to learn the investment and see exactly how our model works.