You’re wearing too many hats. But you’re ready to focus on the right one.

Custom-Matched Support, Built Around How You Work.

We don’t assign whoever’s available. We identify the right specialist for your needs, the outcomes you desire, and how your business actually operates.

No Retainers | No Added Headcount | No Minimum Commitments

You don’t want the overhead of hiring an employee, the rigidity of agencies, or the uncertainty of marketplaces. You just want virtual support that actually fits.

3 Ways We Can Help

CUSTOM HIRE

You Find + Hire. We Help You Set It Up.

We create a custom application form and an organized applicant process. You take it from there.

Custom Match

We Find + Vet. You Hire + Manage.

We source and vet U.S.-based independent contractors. You choose your fit and manage them directly.

Managed Support

We Match + Manage. You Delegate.

We find the right support and handle the contractor infrastructure so you can focus on delegating.

You Decide Where We Step In. From setting up your search to finding the right person to managing the contractor relationship, choose the level of support that makes sense for you.

“From the start, Imperative Concierge Services was great at finding the right candidates that potentially matched our needs. When we selected the candidates, the transition was seamless. I am more than pleased with our virtual assistants. They are eager, hard-working, and reliable. To our company, they are not virtual, but an extension of The Leadership Program. They have buy-in and contribute to our mission daily and long term.” – The Leadership Program

What Most Virtual Support Options Get Wrong

After working in the virtual support industry for over a decade, we’ve seen the same six issues:

  • Mismatched capabilities. You’re matched with whoever’s available, rather than with virtual support professionals aligned with your specific needs.

  • Wrong autonomy expectations. You need a strategic partner who can anticipate and execute. You’re matched with someone who waits for instructions.

  • Extra charges for flexibility. Many options either don’t offer after-hours or weekend support or charge you extra for needing it.

  • Built for yesterday. Most support arrangements were built around yesterday’s workflows. When AI and automation shift what work requires, you’re stuck absorbing the cost of a structure that can’t move with you.

  • Blurred work classification. Many businesses treat 1099 contractors like W-2 employees because they don’t understand the behaviors that blur the line, and the liability that follows.

  • Role confusion. Overlapping titles, inflated positioning, and conflicting definitions leave business leaders trying to decode what kind of support they actually need.

Imperative Concierge Was Built to Solve All Six. And Make It Seamless.

EXPLORE OUR SERVICES →

How Much Do You Want to Handle?

Choose the level of involvement that works for you.

Your Role in the ProcessCustom HireCustom MatchManaged Support
Finding candidatesI’ll handle itHandle it for meHandle it for me
Vetting candidatesI’ll handle itHandle it for meHandle it for me
Choosing who I work withI’ll chooseI’ll chooseI’ll choose
Contractor adminI’ll handle itI’ll handle itHandle it for me
Ongoing managementI’ll handle itI’ll handle itHelp me manage it

How Imperative Concierge Works

Getting the right support starts with getting clear on what you actually need. From there, you decide where you want us to step in.

Step 1: Define The Need

We start with the work that needs to get done. Not a generic job title or catch-all list of tasks.

Need the hiring setup? Candidate sourcing and vetting? Or the contractor relationship managed for you? You decide how much of the process you want to handle.

Move forward with a role, match, and level of support built around your actual needs.

The right person. The right scope. The right commitment. Your level of involvement.

What Clients Are Saying

From the start, Imperative Concierge Services was great at finding the right candidates that potentially matched our needs. When we selected the candidates, the transition was seamless. I am more than pleased with our virtual assistants. They are eager, hard-working, and reliable. To our company, they are not virtual, but an extension of The Leadership Program. They have buy-in and contribute to our mission daily and long term.

Carla, The Leadership Program

As a small business owner that was experiencing growth, I realized I was having a hard time keeping up with client deliverables. 

I needed professional assistance to grow and it was time to trust and release my talents to someone else.

Imperative Concierge Services has allowed me to do all this and more. The process is simple and streamlined. The service has allowed me to flex staff where needed while the additional administrative support has doubled my business revenue.

My virtual assistants feel like team members and I lean into their expertise on a daily basis. Imperative Concierge is easily the best service support decision I have made. 

Dasha, Sea and Pine

I love working with Imperative Concierge Services! This is my first time hiring for virtual help and the processes and tracking systems in place makes it SO much easier for budding entrepreneurs like myself. I also am learning how to hire and work with different personalities, so I also LOVE that I get to work with different assistants to get used to having help. I’m still using the services as I transition to finding my own personal/tech assistant. Tiffany is GREAT! I recommend her for high-level entrepreneurs that are new to hiring a virtual assistant and want to work with someone who works quickly and responds in a timely manner.

Brooke
EXPLORE OUR SERVICES

Meet Our Founder

Why I Built a Better Model

My background in healthcare quality improvement taught me that efficiency isn’t about doing more tasks—it’s about having the right person in the right role.

Since founding Imperative Concierge in 2015, I’ve seen firsthand why most VA relationships fail, and it’s rarely about skill. It’s about fit. The traditional model assigns generalists from rosters with rigid retainers and zero accountability for whether it actually works.

I built something different. A custom-matching process that prioritizes expertise, autonomy, and flexibility. No rosters. No retainers. No risk.

The result? Virtual support that actually works the way you need it to.

— Jessica Thomas, Founder
Chief Delegation Officer

Meet Our Founder

Why I Built a Better Model

My background in healthcare quality improvement taught me that efficiency isn’t about doing more tasks—it’s about having the right person in the right role.

Since founding Imperative Concierge in 2015, I’ve seen firsthand why most VA relationships fail, and it’s rarely about skill. It’s about fit. The traditional model assigns generalists from rosters with rigid retainers and zero accountability for whether it actually works.

I built something different. A custom-matching process that prioritizes expertise, autonomy, and flexibility. No rosters. No retainers. No risk.

The result? Virtual support that actually works the way you need it to.

— Jessica Thomas, Founder
Chief Delegation Officer

Examples of What You Can Delegate

  • Complex calendar management and executive scheduling
  • Executive correspondence and communication management
  • Process documentation and standard operating procedures
  • Vendor coordination and relationship management
  • Project tracking and business operations support

Click here to learn more about our Strategic Administrative Services

  • Client onboarding systems and workflows
  • Ongoing relationship management and touchpoint coordination
  • Service delivery coordination and quality assurance
  • Feedback loops and satisfaction monitoring
  • Retention initiatives and white-glove support experiences

Click here to learn more about our Client Management Services

  • Campaign development and strategic planning
  • List segmentation and audience targeting
  • Automation sequences and funnel setup
  • Performance analytics and optimization
  • Newsletter management and content coordination
  • Strategic content planning and editorial calendars
  • Community management and engagement
  • Brand voice consistency across platforms
  • Engagement analytics and performance tracking
  • Platform-specific strategy and DM management

Click here to learn more about our Social Media Services

  • CRM implementation and optimization
  • Automation setup and workflow design
  • Integration management across your tech stack
  • Process systemization and efficiency improvements
  • Technical troubleshooting and vendor coordination

A specialist could also be someone who has broad experience in an industry.

We recognize that having support that understands your world makes a huge difference. Specialists with backgrounds in your industry (e.g., interior design, wedding and event planning, real estate, nonprofit management, professional services) can hit the ground running.

They likely know your client communication standards, project management workflows, industry-specific tools, jargon, and context. This allows them to handle tasks without constant clarification.

Explore some examples of industry-experienced virtual support work: 

Book a Discovery Call

Not Sure Which Virtual Support Option Fits?

Whether you want to handle the hiring yourself, need help finding the right independent contractor, or want us to manage the contractor relationship, there’s an option based on how much you want us to handle.

Download The Imperative Virtual Support Guide to compare your options, see current pricing, and decide where you want us to step in.

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