As a mortgage loan officer, you have a lot of responsibilities and wear many hats. Your role as an intermediary between mortgage borrowers and lenders requires a lot of behind-the-scenes work that many people don’t realize is even occurring. There are so many moving pieces involved in negotiating deals, ensuring everything is in compliance, and sharing your expertise. However, do you have to do everything? To properly scale your business, one of the first things you must recognize is that you can’t do everything yourself. Your time should primarily be reserved for the things that only you can do, such as the core services in your business that lead to revenue generation. Therefore, if you’re ready to hand off some of your to-dos to someone else, consider a virtual assistant for mortgage brokers.

First, What Is A Mortgage Virtual Assistant?

virtual assistant for mortgage brokers

In a nutshell, a mortgage virtual assistant is a self-employed contractor who assists someone virtually. In the past, they primarily helped businesses with administrative tasks, but thanks to advances in technology, they can do so much more than that. Below, we’ll dive deeper into what they can do so you can start considering if a virtual assistant for mortgage brokers makes sense for you.

Virtual Assistants Can Do Administrative Tasks For Mortgage Brokers

As a mortgage broker, it’s important to get all the details right when helping buyers secure their mortgages. Hundreds of details go into any successful deal, and mistakes in these details can be incredibly costly. 

Lots of mortgage brokers do not have the time or energy to focus on these nitty-gritty details. This is where a skilled administrative virtual assistant for mortgage brokers can be invaluable in minimizing the risk of mistakes. They can:

  • Prepare documents, especially the required documents that need to be submitted for the loan application
  • Organize digital files so that they are easily accessible
  • Assist with calendar management and scheduling
  • Collect all supporting documents to clear underwriting conditions
  • Process and index electronically received files for underwriting
  • Help with escrow hold-back tracking
  • Manage the CRM (customer relationship management) to ensure all information is organized and up-to-date

Virtual Assistants Can Assist With Customer Support for Mortgage Loan Officers

A house is most people’s biggest investment. Therefore, not surprisingly, this purchase is loaded with stress, and many buyers (especially first-time ones) need significant support and hand-holding through the buying process. In addition, other stakeholders in the process may need certain information to close the deal.

These customer support tasks can eat up a mortgage broker’s time. Fortunately, a great customer service virtual assistant can pick up the slack and develop trusting relationships with buyers, lenders, and more. 

A virtual assistant for mortgage brokers can:

  • Follow-up on email and voicemail messages
  • Communicate with clients, real estate agents, lenders, and loan processors throughout the mortgage loan process
  • Check emails and reply to them in a timely manner
  • Let borrowers know about the status of their file
  • Reach out to prospective customers who have inquired about your products and services

Virtual Assistants Can Tackle Social Media Tasks

virtual assistant for mortgage broker

A quick scan through Instagram, Facebook, and TikTok shows that many of the most successful mortgage brokers use social media platforms to find buyers. Unfortunately, most mortgage brokers do not have the time or energy to pump out attention-getting content on a daily or even weekly basis. Even if they can carve out the time, they simply may lack skills in this area. 

A good social media virtual assistant for mortgage brokers can help you build your online presence and more effectively market via email and social media.

However, to do this well, the virtual assistant must:

  • Understand the different social media platforms and the different audiences that they attract. A TikTok user looks different than a LinkedIn user
  • Be creative and know how to draft compelling content
  • Have enough knowledge about what mortgage brokers do so that the content is accurate

Some of the social media tasks a virtual assistant for mortgage loan officers can do include:

  • Create a social media strategy
  • Research trendy content
  • Use Canva, Photoshop, or another tool to design graphics
  • Schedule your content calendar
  • Monitor the analytics and make adjustments as necessary
  • Reply to comments and direct messages that come in
  • And so much more!

Mortgage Virtual Assistants Can Help With Email Marketing

Some of the tasks an email marketing virtual assistant for mortgage brokers can do include:

  • They can prepare campaign content by obtaining the copy, finding images, creating graphics, and more
  • Schedule the content to send weekly, biweekly, monthly, or whatever frequency you choose
  • Evaluate the results to check for the open rate, clickthrough rate, and more
  • Upload email addresses, names, and other details
  • Set up automated emails 
  • Segment subscriber list
  • And more!

Virtual Assistants Can Provide Technical Assistance for Mortgage Loan Officers

The technical parts of being a mortgage broker can be incredibly time-consuming. These tasks also tend to be mundane and not exciting for many brokers. No one wants to be bored in the office. We want to do things that bring us joy. This is simply human nature. 

A mortgage virtual assistant with tech skills can step in and help you complete these less-than-fun tasks, such as: 

  • Tweaking your website and adding new content to it
  • Setting up and managing a CRM (customer relationship management) tool such as Dubsado, Honeybook, SalesForce, etc. 
  • Assisting with integrations that can help you automate various tasks 
  • Setting up a teaching platform like Teachable, Thinkific, Kajabi, etc., so you can seamlessly launch your online course

Why Should You Hire a Virtual Assistant for Mortgage Brokers?

We Are Experts in Virtual Assisting

Since 2015, we’ve helped numerous entrepreneurs and busy professionals just like you. From solopreneurs who need assistance once a month to large companies that require support daily, we’re able to accommodate our clients’ needs. We understand that delegating isn’t easy, which is why we help you not only find the right virtual assistant but also co-manage them along your journey. With 8+ years of industry experience under our belts, we’re prepared to help mortgage loan officers scale their businesses and serve more clients.

Virtual Assistants For Mortgage Brokers Can Do A Lot – Book A Consultation

We’ve provided several examples of ways a virtual assistant can help a mortgage loan officer, but that’s just scratching the surface. The best way to find out how they can help you is by listing things you don’t like to do or aren’t good at and identifying tasks that have to be done but not necessarily by you. From there, you should schedule a consultation with me so I can help you hire a virtual assistant to help you with your scaling mortgage business.