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As a business owner, you know your time is money. Therefore, you want to be pretty particular about how you spend your time. However, we absolutely know that’s easier said than done. You likely want to focus on the CEO duties that support business growth, but chances are, you’re doing everything else. From scheduling cleaning appointments and addressing customer inquiries to trying to figure out the various social media platforms. So what can you do to help your business run smoothly without it 100% relying on you? Well, you might want to consider hiring a virtual assistant for a cleaning business.

What is a Cleaning Business Virtual Assistant?

If you found this post, you’ve likely heard about virtual assistants before. But do you know exactly what they are and how they differ from an in-house employee? If not, no worries! We’re going to dive into that right now.

The majority of virtual assistants are self-employed professionals. In other words, they’re independent contractors and, thus, business owners themselves. Because they’re self-employed, they’re responsible for handling their own insurance benefits and paying their own taxes. In addition, they purchase their own equipment and office space set-up, which equals cost-savings for company owners.

Sometimes, virtual assistants are referred to as fractional service providers, meaning they offer their service to multiple clients. This means you can access their experience and skill set without the full-time employee price tag.

Virtual Assistant for cleaning company happy at work

Why Hire a Virtual Assistant For A Cleaning Business

There are many reasons to hire a virtual assistant for a cleaning business, but the main ones that stand out are their efficiency, adaptability, and cost savings.

Flexible

A cleaning business virtual assistant only works when you need them to. So, if some months are busier than others, they can adjust. In addition, if you need assistance after hours or on the weekends, that may be possible.

Efficient

We match our clients to top-tier U.S.-based virtual cleaning business assistants with the specialized skills required to complete the tasks you need help with most. As a result, they are less likely to waste time or money when handling to-dos.

Cost Effective

A virtual assistant for cleaning business is responsible for paying their own taxes, benefits, and computer equipment, allowing business owners to save more than they would with employees.

Tasks You Can Delegate to a Virtual Assistant

A virtual assistant for cleaning businesses can perform numerous tasks, allowing you to focus on other things. Consider the following:

A Virtual Assistant for a Cleaning Business Can Doย Administrative Tasks

Maintaining a commercial or residential cleaning business can be as stressful as it is rewarding. You have a strict and important occupation, so it’s imperative that everything is done correctly and efficiently. This is especially true when it comes to administrative tasks.

Here are some admin tasks that the virtual assistant for your cleaning service could support you with:

  • Follow up with customers involving unpaid bills and other documents that need recording
  • Create contracts, service proposals, email campaigns, and invoices
  • Match cleaning staff to customers and their needs
  • Complete data entry
  • Conduct market research on competitors in the cleaning industry
  • Inventory management, such as ordering new cleaning supplies and keeping track of items
  • Manage the interview process, including creating job listings and scheduling interviews
  • Assist with the hiring process, such as employee onboarding and sending company benefits information
  • Handle payroll
  • Update CRM (customer relationship management)
  • Calendar management – identify overlaps or scheduling conflicts
  • Creating spreadsheets and correspondence
  • And other admin tasks that supports business growth
Virtual Assistant doing administrative tasks

Cleaning Business Virtual Assistant for Customer Support Tasks

A cleaning services virtual assistant can also provide support to your cleaning clients and potentially boost client satisfaction. According to Salesforce, one survey found that 88% of customers say good customer service makes them more likely to purchase again.ย Therefore, customer management isn’t an aspect of your business that you want to let by the wayside. It deserves adequate attention.

Customer service virtual assistants handle the following:

Virtual Assistant talking to existing clients
  • Return phone calls from potential clients and existing clients
  • Make phone calls on your behalf
  • Listen to voicemails
  • Send text and email confirmations to clients about their upcoming cleaning service jobs, and answer customer inquiries
  • Standby as email, phone, and text support, as well as customer relations management
  • Reach out to potential clients who desire cleaning services
  • Upsell cleaning services
  • Help schedule cleaning appointments
  • Take messages from clients and pass them along to cleaning staff as needed
  • Address customer complaints in a timely manner
  • Encourage online reviews from happy customers
  • Complete other tasks that improve a business’s reputation

Virtual Assistant Can Assist With Social Media Management

Did you know there are about 5 billion social media users worldwide? When used correctly, social media management can boost lead generation, enhance target audience engagement, and boost brand visibility. However, it takes time to manage various platforms. In fact, one survey found that over 40% of company owners spend six hours per week on social media alone. So, if you’re one of those people, it might be time to outsource those important tasks to someone else.

A social media virtual assistant for a cleaning services business can assist with the following:

  • Create and manage social media platforms
  • Develop a social media strategy based on your unique brand
  • Define key performance indicators (KPIs), follower count, and more to determine what’s working and what’s not
  • Suggest what type of content you and your staff should capture to post on social media
  • Conduct hashtag research to reach potential clients
  • Edit/design photos and videos
  • Aid with various content creation tasks
  • Use social media scheduling tools like Planoy, Buffer, Hootsuite, SproutSocial, etc. to plan ahead.
  • Monitor social media trends
  • Engage with followers and/or moderate groups
  • Review analytics for all of the social media accounts for your cleaning business
  • And more!
Virtual Assistant providing social media management support

Cleaning Business Virtual Assistants Help With Email Marketing Strategies

A great social media strategy and strong website traffic can get you visitors, but email marketing is what can nurture your leads into paying clients for your cleaning business. Imagine how much money you’re leaving on the table by not fully utilizing this fundamental digital marketing method.

Therefore, why not let an email marketing virtual assistant do the following for your cleaning service:

Cleaning Services Virtual Assistant thinking of Marketing Strategies
  • Work with you to zero in on your target audience
  • Develop on-brand email campaigns and eye-catching email templates
  • Write compelling content for email newsletters
  • Create and monitor KPIs, like open rates and clickthrough rates, and make adjustments based on that information
  • Stay on top of industry trends
  • Create opt-ins
  • Segment subscriber list based on interests, etc.
  • Conduct A/B testing
  • And complete other digital marketing efforts as needed!

Technical Virtual Assistant for Cleaning Business

Did you know a virtual assistant for cleaning services can support you with technical to-dos as well? Your tech stack matters and could be what makes you stand out in this competitive market. Plus, the right tech will help you work smarter instead of harder. Some of those manual daily tasks you do could be automated, allowing you to save more time and money.

Here’s how a virtual assistant for cleaning business can assist you:

  • Update website plugins and themes
  • SEO monitoring
  • Create landing pages and sales pages
  • Set up and manage customer relationship management tools
  • Build an online course so you can teach others how to grow their cleaning services business
  • Set email automation software
  • Review processes and implement automated workflows using third-party tools if needed
  • Recommend an online platform that aligns with your business needs and manage the platform if required
  • And other technical tasks
VA completing tech tasks for cleaning services business

Virtual Assistant Services for Personal Tasks

If all of your business needs are covered and you need help outside of your maid service, consider hiring a personal virtual assistant. They can assist you with the following:

The right virtual assistant doing personal assistant tasks
  • Hiring vendors, such as plumbers, landscapers, interior designers, etc.
  • Shopping for gifts
  • Sending you appointment reminders
  • Identifying childcare, senior care, and/or pet care options
  • Helping to manage travel planning
  • Finding transportation
  • And more!

What Qualities Do Great Cleaning Business Virtual Assistants Have?

The best virtual assistant for your cleaning business possesses the following traits and characteristics:

  • Provides clear communication
  • Can work independently
  • Knows how to prioritize important tasks
  • Resourceful
  • Reliable
  • Able to securely manage confidential information that you may share with them
  • Strong decision-making skills
  • Detail-oriented
VA in their own office space

How Can I Prepare for a VA for Cleaning Businesses?

Ready to hire someone who works online? Here’s what we suggest:

  • Decide if you want to hire a local VA, agency VA, or international VA
  • Create a list of tasks that you’d like your virtual assistant for cleaning business to do
  • Make instructions if you want them to do certain tasks in a specific way. Don’t forget to provide complete information to set them up for success. You don’t want to be vague about the things you want done in a very particular way.
  • Determine when you need your virtual assistant to be available
  • Make a list of the tools they need to be familiar with for your cleaning services business
  • Come up with a budget
  • Schedule a discovery call with Imperative Concierge Services

Best Time For Hiring a Virtual Assistant For a Cleaning Business

Hiring a virtual assistant shouldn’t be done at the last minute if you can avoid it. Aim to hire them during a slower season in your cleaning business so you have time to train them effectively.

If you wait until you’re already overwhelmed and busy, finding time to train your virtual assistant for cleaning companies will be more challenging. Many owners are surprised when they learn that hiring requires more time in the beginning. After all, you want to make sure your virtual assistant is familiar with how you uniquely run your cleaning business.

So, if there’s a slower time coming up for your commercial and/or residential cleaning services business, consider starting the process of hiring a virtual assistant for cleaning companies now.

Ready to Hire Your Ideal Cleaning Business Virtual Assistant?

Imagine how much a virtual assistant for cleaning services would change your life and business for the better. You and your staff’s productivity and efficiency will be significantly improved, making it easier to manage the tasks you’re best at. Once you can focus again on the services in your company that drive growth, you’ll see all of the benefits a VA can bring.

A VA for cleaning services is only a quick call away. We’ve been helping busy individuals just like you since 2015, so we’re no stranger to what’s needed for great results. We offer top-tier services and make hiring a virtual assistant for your cleaning services business seamless.

So, are you ready to hire a virtual assistant? Or still want to learn more? Book a discovery call below!

The best virtual assistant for cleaning company

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