Frequently Asked Questions (FAQ)
You need strategic virtual support if you’re:
- A corporate VP or department head managing multiple initiatives simultaneously while your team focuses on their core responsibilities. You need someone who can take ownership of strategic projects, not just check tasks off a list.
- An established business owner who’s moved beyond the startup phase and needs sophisticated support that matches the complexity of your operations. You’re past the point where a general VA can keep up with your needs.
- A senior leader with high-stakes deliverables who can’t afford communication breakdowns, missed context, or having to micromanage every detail. You need a specialist who understands corporate environments and can work autonomously.
- Someone who values their time and recognizes that strategic delegation isn’t an expense; it’s revenue protection. If you’re still doing $15/hour work when your time is worth significantly more, you need us. We give corporate leaders permission to delegate strategically and focus on what actually moves the needle in their business.
The difference is night and day.
Regular VAs are task-takers. They wait for instructions, complete assignments, and need constant direction. They’re great for entrepreneurs who have time to train and manage.
Strategic Virtual Support Specialists are strategic partners. They:
- Anticipate needs before you have to ask
- Own entire projects from strategy through execution
- Understand professional standards and business context
- Make strategic decisions within their scope of authority
- Communicate proactively like an internal team member would
- Bring specialized expertise in specific business functions (not generalist skillsets)
Our specialists have significant professional experience; typically 3+ years minimum in their areas of expertise. Many have corporate backgrounds. All understand how to navigate complex business environments, maintain discretion with sensitive information, and deliver work that meets professional standards.
You’re not hiring someone to check your email. You’re engaging a specialist who can run your entire client onboarding system, manage your executive communications, or oversee your technology infrastructure, without you having to explain how business works.
Most VA agencies operate like staffing firms; they fill slots based on availability and basic skill matching. However, we’re a custom-matching virtual support system.
Our Virtual Support Process:
1. Conduct Discovery
We don’t just want to know what tasks you need done. We assess your working style, communication preferences, industry context, and strategic objectives. We need to understand how you think, not just what you need.
2. Specialist Vetting
We don’t maintain a roster of generalists waiting for assignments. We recruit specialists with expertise in specific domains so that might mean someone who’s managed professional social media strategies, not someone who “can post on Instagram.”
3. Custom-Matching
We match based on working style compatibility, professional experience, and strategic capability — not just who’s available. When possible, we prioritize industry experience alignment, but working style fit and specialized expertise matter more than perfect industry matching. We’ve learned over the past 10 years that preventing mismatches is worth more than making a quick placement.
4. Custom Onboarding
We don’t hand you a VA and wish you luck. We help facilitate the relationship setup and provide the structure that prevents the common reasons VA relationships fail.
The result? Long-term strategic partnerships, not revolving-door task assignments. Many of our clients work with the same specialist for years because we got the match right from the beginning.
Because monthly retainers create artificial constraints that don’t align with how strategic work actually happens.
Here’s the Reality:
Business projects rarely fit neatly into 30-day boxes. Some months you need 40 hours for a major initiative launch. Other months you need 8 hours for maintenance and oversight. Monthly retainers force you to either waste hours you’ve already paid for or scramble to buy more time mid-project.
Our 60-Day Time Blocks Give You:
- Strategic flexibility. Allocate hours based on project demands, not arbitrary calendar months. Front-load a system implementation, then shift to lighter maintenance without renegotiating your contract.
- Better project planning. Most strategic initiatives require 6-8 weeks to execute properly. You can plan projects that actually make sense instead of cramming everything into 30 days or splitting work awkwardly across billing cycles.
- No unused hour anxiety. You’re not watching hours expire at month-end or trying to invent tasks just to “use your retainer.” You’re investing in outcomes, not subscriptions.
- Financial efficiency. You pay for results, not recurring overhead. When the project is complete, you’re done. When the next initiative starts, you engage again.
We structure support around your business needs, not our billing convenience. That’s what premium service looks like.
We provide two tiers of support, each matched to different business needs:
STRATEGIC SOLUTIONS – Premium, Optional Add-on
High-level strategy and complex problem-solving that requires significant experience and decision-making authority. This includes:
- Developing operational systems and workflows
- Strategic planning for client experience or technology implementations
- Process optimization and business analysis
- Training and capability development
- Project management of complex, multi-stakeholder initiatives
Think: Creating your entire client onboarding system, not just scheduling onboarding calls.
IMPLEMENTATION SUPPORT
Skilled execution of established processes and systems that require expertise but less strategic decision-making. This includes:
- Administrative coordination and executive support
- Client communications and relationship management
- Social media execution and content scheduling
- Email marketing campaign implementation
- Technology platform management and data administration
Think: Running your established onboarding system flawlessly, not designing it.
Most clients use a combination. Strategic Solutions to build the framework, Implementation Support to execute it consistently. We match you with specialists whose expertise and experience level align with the type of support you need.
No. All Virtual Support Specialists we match you with are based in the United States.
We work exclusively with US-based professionals who ideally have at least 3 years of experience in their specialized domains. Many are college-educated, and many have corporate backgrounds. All understand American business culture, communication norms, and professional standards.
This isn’t about geography for geography’s sake. It’s about ensuring you get specialists who can operate at the level your business demands, who understand professional business environments, can communicate effectively with senior stakeholders, and bring the strategic thinking that comes from significant professional experience.
You get a dedicated specialist matched specifically to your needs, working style, and business context.
This isn’t a shared resource pool where you submit tickets and whoever’s available picks them up. This is a professional partnership with someone who learns your business, understands your preferences, and becomes a strategic extension of your operations.
Your specialist works with you consistently throughout your engagement. They build institutional knowledge about your business, anticipate your needs, and deliver work that reflects their deep understanding of your operations because they’re actually part of your operations, not a task service you rent by the hour.
Please download our Virtual Support Playbook to learn the investment: https://imperativeconcierge.com/download-the-virtual-support-playbook/.
Book a free 20-minute discovery call.
We’ll discuss your current challenges, the type of support you need, and whether our matching approach is the right fit for your business.
This isn’t a sales pitch. It’s a strategic conversation to determine if we can genuinely solve your delegation challenges. If we’re not the right fit, we’ll tell you that too.
Please find our Privacy Policy and Terms and Conditions here.